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Product Warranty |
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All products shipped form Talitor are basically warranted with a period of 12 months,
unless otherwise stated case by case. In the event of a defect in materials or workmanship, Talitor will replace the product
with a whole new substitution or repair the product with new or rebuilt parts within one year from the date of original invoice
issued by Talitor. |
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The foresaid warranty does only cover failure due to defects in materials or workmanship
which occur during normal use. It does not cover damages or failures caused from misuse, mishandling, abuse, neglect misapplication,
accident, alteration, faulty installation, modification by user, failure of working in associated with other non-verified products,
Acts of God. This product warranty is extended only to the original purchaser and is not transferable. |
Product Return Policy |
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| Products maybe returned to Talitor under two conditions :
- Defect found within warranty period
- Damage not under coverage of warranty, but returned for service
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- All returns must be obtained a Return Material Authorization Number (RMA #) from Talitor in prior to its shipment back to Talitor. Customer should contact Talitor's sales for issuing RMA#, thus a RMA form will be requested for customer to fill out. Through filling - out RMA form, we can filter out unnecessary problems that might not need to return material. For example , some problems can be solved by software up-gradation which can be done through internet, or it's simply just misunderstanding of product application, etc.
- Customer is required to pay shipping cost, and if any expense may occur at customer's side during the return of shipments. Talitor will pay sipping cost for backward shipment of after repaired or replaced product to customer. Talitor would not be liable for any other cost that may occur during a backward shipment to customer, eg. import duty at customer's side.
- To avoid an "import duty" may occur at Talitor's side, customer is requested to ship returns to talitor by using Post Office Express Service (EMS). This also the cheapest way to transport goods.
- Return Material that beyond warranty period or out of warranty coverage will be charged at minimum repairing cost and other expenses if any. Customer is liable for shipping cost of both return and backward shipments.
- Talitor will repair or replace the Returned Material normally within 30 days upon receipt of the same, and the backward shipment to customer will be done consecutively.
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Product Return Procedures |
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- Customer to contact Talitor sales for telling cause of defect, and fill out a RMA Form
- Talitor to issue Return Material Authorization number (RMA#).
- Customer to ship the Return Material by using Speed Post Service (EMS), with 15 days upon the receipt of RMA# from Talitor
- When returning a product to Talitor, the product package must be well packed under a good protection condition with all accessories included, otherwise the missing accessories will not be added to the backward shipment to customer.
- The product package must be enclosed with at least on sheet of finalized RMA Form with RMA#. If there are more than one piece of similar product included, each with a note specify the cause of defect is required.
- All documents for transportation must appear "Return merchandise for warranty claim". This is to avoid unnecessary taxes.
- Talitor to ship repaired or replaced product normally within 30 days after received the returns.
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Download RMA Form |